Support
We're here to help.
Email us at
pawlypets2026@gmail.comFrequently Asked Questions
How do I manage or cancel my subscription?
Subscriptions are billed and managed through the App Store or Google Play, not through Pawnect directly. On iOS, go to Settings > [your name] > Subscriptions. On Android, open the Google Play Store > Profile icon > Payments & subscriptions > Subscriptions. From there you can change plans or cancel — cancelling stops future renewals but keeps your current period active until it ends.
How do I restore my purchases?
If you've reinstalled the app or switched devices, open Pawnect, go to the Profile tab and choose Restore purchases. This re-links your existing subscription from the App Store or Google Play to your Pawnect account via RevenueCat.
How do I delete my account?
You can delete your account in-app from the Profile tab — Delete account, at the bottom of the list — or by contacting us if you can't access the app. Deletion is immediate and cannot be undone. Full instructions are on our Delete Account page.
Why is my AI chat limited?
Free accounts get a limited number of AI chat messages per day. Premium subscribers have no daily limit. If you've hit your limit, it resets the next day, or you can upgrade.
Is the AI assistant a substitute for a vet?
No. Pawnect's AI assistant gives general, informational guidance only and is not a substitute for professional veterinary care. Always consult a licensed veterinarian for health concerns — see our Terms of Use for details.
How do I contact support for something else?
Email us at pawlypets2026@gmail.com with your account email and a description of the issue, and we'll get back to you as soon as we can.