Delete Your Account
Last updated: 2026-07-24
You can permanently delete your Pawnect account and all associated data at any time. There are two ways to do this, described below.
Option 1 — In the App (recommended)
1 Open Pawnect and sign in
Open the Profile tab and scroll to Delete account, at the bottom of the list.
2 Confirm deletion
You'll be asked to confirm. There is no undo and no waiting period — once you confirm, the data is gone.
Option 2 — Can't access the app?
If you no longer have access to the app (lost device, can't sign in, etc.), email us at pawlypets2026@gmail.com from the email address associated with your account and request account deletion. We will verify your identity and process the request manually.
What Gets Deleted
| Data | Deleted? |
|---|---|
| Account profile (email, display name, preferences) | Yes |
| Pet profiles (name, breed, birthday, goals, lifestyle, photos) | Yes |
| Diary entries and attached photos | Yes |
| Saved conversations with the assistant, and daily usage counters | Yes |
| Replies you reported for review | Yes |
| Subscription record in our systems | Yes (see note below) |
Note on subscriptions: Deleting your Pawnect account does not automatically cancel an active App Store or Google Play subscription. Please cancel your subscription separately through your device's subscription settings (App Store > Subscriptions, or Google Play > Subscriptions) to avoid future charges.
Timeframe
Deletion is immediate and permanent. There is no grace period and no soft-delete state: confirming in the App erases your profile, pets, diary entries and photos, saved conversations and subscription record straight away, and removes your sign-in credentials last. Nothing can be restored afterwards, by you or by us.
If some part of your data cannot be erased at that moment — a network failure part-way through, for instance — we stop and leave your account intact rather than stranding your photos and diary with no one able to reach them. You will see an error and can try again.
Copies may survive briefly in our infrastructure providers' routine backups before being overwritten.
Questions?
Visit our Support page or contact pawlypets2026@gmail.com.